Rabobank US closes all Canadian accounts

Rabobank is A Dutch based bank with about 124 branches in the U.S. It is used by thousands of Canadians in the Palm Springs area. Recently, every Canadian received a letter stating that all accounts will be terminated effective Oct 21 and all credit cards/debit cards will become inactive. Any money in the account will be returned sometime in Nov. by a cashier’s cheque to the address on file. The only exceptions are Canadians who have a Social Security number and are legal residents of the US.
This is unbelievable not only that they are doing it but also that they can do it based on a customer’s country of residence. They picked a heck of a time to do it as snowbirds heading there soon have to scramble to make alternate arrangements.


UPDATE:  It turns out it’s just not Canadians, it’s anyone who is not a legal resident or citizen of the US.  See the letter below.  A lot of people are going to be affected by this-let’s hope not all US banks follow suit.

Account Closure Notice

We write to inform you that your account will be restricted on October 21, 2015 and permanently closed effective November 20, 2015.

Para más información en español sobre el cierre de su cuenta, por favor visite una de nuestras sucursales.

In response to regulatory and internal risk management guidelines, we have changed our account policy and we will no longer offer deposit accounts to non-U.S. citizen, non-U.S. resident customers.

Page four (4) of Rabobank’s “Understanding Your Deposit Account Agreement and Disclosure” permits the bank to close any account relationship at any time, with or without cause, by giving oral, electronic, or written notice to you.

If the account includes a joint owner who is a U.S. Citizen or a legal U.S. Resident, we encourage the account holder who is a U.S. Citizen or legal U.S. Resident to visit a Rabobank branch and re-open the account independent of the non-U.S. Citizen or non-U.S. Resident.

Please make arrangements to visit your nearest Rabobank branch to close your account or update your records no later than November 19, 2015. Should you fail to provide updated documents by November 19, 2015, your account will be restricted and you will no longer have access to personal online banking, including Bill Pay services, and your ATM/Debit Cards will be deactivated after November 19, 2015.

Should you fail to contact us to close your account voluntarily, we will permanently close your account on November 20, 2015. We will mail you a cashier’s check representing the full remaining balance in this account seven (7) days after account closure to the last known address we have on file for you.

If you believe our records about your account eligibility are incorrect and you wish to discuss account eligibility requirements with a customer service representative, please notify us no later than November 19, 2015 by calling +1 (888) 945-6600 or visiting your nearest Rabobank branch.

PLEASE NOTE: Once mailed, cashier’s checks cannot be re-issued until 90 days have elapsed from the date of issuance. If you do not close your account or contact us by November 20, 2015, you will have to wait until February 20, 2016 to have a cashier’s check re-issued to you.

Additionally, we encourage you to transfer your Bill Pay transactions to another bank as soon as possible.

If you would like assistance in locating one of our international affiliate banks that may be able to provide banking services to you, please contact us.

We apologize for any inconvenience this may cause. Thank you for your business.

Account Notice